Shipping & Returns

Shipping and Returns

SHIPPING COST

Acacia Aromatherapy offers free shipping on all orders over AUD$50. It will cost AUD$9.95 to ship your order if it is less than $50.

Registered Post and Express Post is available at an additional cost. Please contact us for more information.

DISPATCH TIMES

Orders are usually processed and dispatched within 24 hours except on Saturday, Sunday and public holidays.

DELIVERY TIMES

Depending on your location, you may expect to receive your order within 2 to 7 business days for standard delivery from the date of dispatch. Regional and remote areas may take longer.

ORDER TRACKING

We will send you an email with the tracking details after your order is dispatched. Visit auspost.com.au/track to enter your tracking number.

DELIVERY IF YOU ARE NOT AT HOME

The delivery crew will deliver the parcel to a secure location if possible. If they cannot find a secure location, they will leave you a card with all the details. You will need to collect your parcel at the nearest Australia Post office or contact the courier company to organise another delivery.

If you want to make sure that your parcel deliveries aren't left unattended, or safe dropped, please put a remark in the "Comments" box under the "Shipping Method" that you want to use "Signature on delivery" service when you check out your order.

INTERNATIONAL SHIPPING

Currently, Acacia Aromatherapy does not accept international orders. However, for international bulk orders, please contact us with your requirements and interest. We are happy to discuss it further.

RETURNS POLICY

We want you to be absolutely happy with your purchase. If you are disappointed for some reason, please contact us within 14 days. We will refund the purchase cost of the products excluding the delivery costs.

For a defective or incorrect item, we will replace the product or refund both the purchase cost and the delivery cost.

Items must be returned in their original packaging and an unused condition. Please email us with the order number, item description (s) of goods to be returned, and a reason for returning the goods.

Our customer representative will inform you of the return procedure and address. It may take several days for the parcel to reach us. We will process the refund and return request upon receipt.

Please note a refund may take in addition of 3 to 5 business days to return to you, depending on your payment method.

Please also note we do not accept ‘change of mind’ for sale items.